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FAQ
HOME · FAQ
Why Are Squirrels Jerks?
Find out for yourself by listening to the Brake Bread podcast! Squirrels Are Jerks, available wherever podcasts are found.
Find out for yourself by listening to the Brake Bread podcast! Squirrels Are Jerks, available wherever podcasts are found.
What is in the upcoming Biker's Choice Box?
Biker's Choice is a rotation of unique breads that don't make it into our daily line up. To see what the next few weeks of Biker's Choice bread are going to be, simply click on the 'What's Inside' icon on the Biker's Choice Box image. There you can scroll through the next few weeks and see what's coming up.
I am interested in Home Delivery, what does that look like?
If you live in an area of St. Paul that our bikers frequent, then you are able to receive home deliveries. Your home address decides what day of the week you receive deliveries (e.g. the Highland Park neighborhood is always delivered to on Tuesdays). Home delivery folks are usually delivered to between 10:30am and 3:30pm on their day of delivery.
As a member it's your responsibility to provide a delivery space that is safe from pests and inclement weather. A cooler or rubbermaid bin labeled “Brake Bread” on your front step works best. Other methods of storage (such as a reusable bag) are ok, but squirrels are jerks and rain is soggy.
There is a charge of $2.00 per home delivery to cover the costs of delivering, and delivering by bike.
As a member it's your responsibility to provide a delivery space that is safe from pests and inclement weather. A cooler or rubbermaid bin labeled “Brake Bread” on your front step works best. Other methods of storage (such as a reusable bag) are ok, but squirrels are jerks and rain is soggy.
There is a charge of $2.00 per home delivery to cover the costs of delivering, and delivering by bike.
I want to pick up at a Pick Up Site, how do I do that?
Brake Bread partners with local businesses and community members to provide over 25 pick up sites throughout St. Paul. This is a good option for folks who live just outside our delivery zones or who are interested in saving a few bucks (as there is no delivery fee for pick up site members).
Scroll through your options on your Account Info page, or if you are new, by clicking "Sign Up". Read the supplied information concerning your pick up location before committing (does that day/time work for your schedule?). Then, all you need to do is show up during the provided pick up time window!
All orders not picked up by the end of the pick up window will be donated.
Scroll through your options on your Account Info page, or if you are new, by clicking "Sign Up". Read the supplied information concerning your pick up location before committing (does that day/time work for your schedule?). Then, all you need to do is show up during the provided pick up time window!
All orders not picked up by the end of the pick up window will be donated.
I want to become a Pick Up Site Host for Brake Bread, how do I do that?
If you own a residence in our delivery area and have an enclosed porch, you may qualify for Pick Up Site Host status!
There three big benefits to being a Pick-Up Site Host:
There three big benefits to being a Pick-Up Site Host:
1. No delivery fee for your orders (since pick-up sites don't have delivery fees)
2. 10% all your orders, all the time
3. Good feels. You are a community connector, willing to share your porch with your neighbors. You're awesome!
(Oh, and did we mention that you get to keep any orders left over at the end of pick-up? Yum!)
Can I take a vacation / place a delivery hold?
Yes. You can do so by visiting your Account Homepage. There is no charge for placing a vacation hold.
Can I get a refund?
If we screw up your order let us know. We’ll make it right or refund your money.
How does payment work?
Payment details are added upon sign up. We accept Credit/Debit or E-Check.
Upcoming orders are billed the morning before your delivery day. If there is a payment issue you will receive an email asking you to update your billing information by logging into your account. If payment issues persist we reserve the right to put your account on hold till we resolve the issue.
Payment methods can be updated by logging into your account.
NOTE: Our previous software (pre October 2020) had the option to put money on your account (ie $100 at a time). We no longer offer this option. If you were transferred over from the old software all balances were transferred with your account. When that balance drops below zero you automatically move to a 'per delivery' billing. Though most accounts also transferred payment method, some will need to be updated. If your payment method needs updating you will receive an automated email.
Upcoming orders are billed the morning before your delivery day. If there is a payment issue you will receive an email asking you to update your billing information by logging into your account. If payment issues persist we reserve the right to put your account on hold till we resolve the issue.
Payment methods can be updated by logging into your account.
NOTE: Our previous software (pre October 2020) had the option to put money on your account (ie $100 at a time). We no longer offer this option. If you were transferred over from the old software all balances were transferred with your account. When that balance drops below zero you automatically move to a 'per delivery' billing. Though most accounts also transferred payment method, some will need to be updated. If your payment method needs updating you will receive an automated email.
I want to cancel my membership
Email delivery@brakebread.com and we will cancel your membership. We require two days prior notice of your upcoming delivery.
Do you always deliver by bike?
If it's safe for a biker to be out, we deliver by bike. We do have a mini-van that serves as a sag wag and is used for some of our wholesale accounts. It has a tape deck. What more do you need to know?
Can I get my bread sliced?
Unfortunately Brake Bread does not slice bread.
Baker’s Tip: For loaves such as Fwuffy, it works well to place the loaf on its side when slicing at home — slices are much more consistent.
Baker’s Tip: For loaves such as Fwuffy, it works well to place the loaf on its side when slicing at home — slices are much more consistent.
Why is there a $12 annual memeberhship fee?
This cost, averaged at $1/month, reflects the additional administrative costs that we experience as a subscription only business.
When is Brake Bread opening again for retail?
In August of 2020, Brake Bread decided to return to a subscription-only model of business. We don't have plans to return to retail; this model of business works best for us and is safest for our community in our changing world.
