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Terms & Conditions
When you become a Brake Bread Subscriber you’re joining us in building community with bikes and bread. We continue to grow, but at the heart, we remain a neighborhood bakery. We’re in this together. Here are a few things to keep us on the same page.
For Home Delivery
It is the subscriber’s responsibility to provide a delivery space that is safe from pests and inclement weather. A cooler or Rubbermaid bin labeled “Brake Bread” works best. If you have an enclosed porch we will set your items there. Other methods of storage (such as a reusable bag) are ok, but squirrels are jerks and rain is soggy. In accordance with our zero-waste goal, Brake Bread delivers products in recyclable paper or compostable cardboard. Please email email@example.com with any specific directions or questions.
If a secure delivery space is not available we will do our best to protect your delivery, but we are not responsible for any weather, squirrel, or other damage that may occur as a result.
For Pick up spots
When picking up your items, refer to the Member Pick Up Sheet to make sure you’re getting the correct items and remember to check off your name. Your pick-up site address and instructions are available under the “Pick-Up Directions” tab in your online account.
Any items not picked up by the time your pick up site closes will be donated.
If you have an issue with your delivery contact us and we will make it right. If a replacement isn’t possible we will issue a refund. Heads up - this may take a few days to process.
Whenever possible we use recyclable or compostable packaging. The nature of bike delivery requires that we sometimes use plastic bags due to weather. If you have questions about how to dispose of the packaging, please contact us.
We deliver by bike year-round. If it’s safe to be out, we do it. If it’s not safe or if there are mechanical issues we will deliver by automobile. This generally happens about 4-10 times a year. Mostly in winter. No surprise.
Payments and Fees
For payments 7 days past due, your account will be suspended until either a payment has been made or a plan to make a payment has been communicated with Brake Bread staff.
The annual subscription fee is non-refundable.
Delivery fee changes will be communicated with at least 1-week notice.
There is no cancellation fee.